Politique de remboursement

Our platform is a marketplace for merchants to sell their products.

Exchanges are accepted within 15 days from delivery date. Unless otherwise indicated on the products.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at INFO@MONLANE.COM. 

If your return is accepted, we’ll send you the return address. You will be responsible for your return label. Items sent back to us without first requesting a return may not be accepted. 

You can always contact us for any return question at INFO@MONLANE.COM. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), supplements/ wellness products, Super Patches, samples or final sale orders. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 15 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 15 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), supplements, sample or final sale orders. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Store Credit
We will notify you once we’ve received and inspected your return and let you know if the store credit was approved or not. If approved, the store credit will be added to your account within 10 business days. 
If more than 15 business days have passed since we’ve approved your return, please contact us at INFO@MONLANE.COM.

Thank for you order from a seller on our platform.