How to order from DN MORA

Shipping/Order Guidelines

Unsure on how to order from DN MORA? Please see information about your country below.

United States, Canada, United Kingdom, Australia & the Rest of the World.

Customers from the US and other countries may pay for their order the traditional way. You may choose debit, credit, CashApp, Venmo, Western Union or PayPal at checkout. Complete your address and shipping information at checkout. You may provide a phone number for potential contact regarding your order.  Please use the currency calculator in the top right corner of our website to change the price to your country. Just click on it and select your country.

If you still need help you may reach us at support@dnmora.com

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Shipping information

Thank you for shopping at DN MORA. We are very happy you love our products. Orders are generally shipped within 2-5 business days. For us to offer affordable prices on products and free shipping, we ask that you allow us 7 to 20 business days to receive your order. Some items may take 7 to 10 business days, others may take a longer time. With an order of multiple items, some items may be shipped to you in separate packages. Our packages are shipped from different fulfillment locations and will include the shipping address, should you wish to return the item. However, please email us at support@dnmora.com before returning an item. It is our pleasure to work with you to make sure you are satisfied. Thank you for your business.

Refund and exchange policy

At DN MORA, we have a 30-day return policy, which means you have 15- 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@dnmora.com and we will assist with processing the returns once they meet the above and below criteria.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@dnmora.com

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@dnmora.com