Support email: rl@therosielagoon.com

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Shipping usually takes 2- 5 business days. At other times it may be up to 14 business days.

Shipping policy

Shipped in 2-5 Business days, complete in 10 Business Days
7 to 15 Business Days
UPS, USPS

**Shipping Policy**

Effective Date: November 12, 2024

**Overview**

At The Rosie Lagoon, we strive to provide fast and reliable shipping options to our customers. This Shipping Policy outlines our shipping procedures, estimated delivery times, and any applicable fees.

Shipping Carriers

 We use USPS, UPS, to ensure timely and reliable delivery.


Delivery Times

Business Days: Monday through Friday, excluding holidays.

Delivery Timeframe: Estimated delivery times are in business days, not calendar days.

Tracking Information

 You will receive tracking information via email once your order has shipped.

 You can track your order using the tracking number provided.

Delivery Address

 We ship to the address provided at the time of checkout.

 We are not responsible for incorrect or incomplete addresses.

Lost or Damaged Package

 If your package is lost or damaged, please contact us within 10 business days of delivery and

 We will work with the carrier to resolve the issue.

Use of  Services


Must be at least 18 years old to use our Services.

You must provide accurate and complete information when creating an account or making a purchase.

You are responsible for maintaining the confidentiality of your account and password.

You agree to use our Services for lawful purposes only.


Intellectual Property

 All content on our website, including text, images, and other materials, is the property of The Rosie Lagoon and is protected by copyright law.

 You may not reproduce, modify, or distribute any content from our website without our prior written consent.

Warranty Disclaimer

 We make no warranties, express or implied, about the quality, safety, or fitness for purpose of our products.

  We are not liable for any damages or losses arising from your use of our products.

Limitation of Liability

We are not liable for any indirect, special, incidental, or consequential damages arising from your use of our Services.

 Our liability is limited to the amount of the purchase price of the product or service.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Delaware.

**Shipping Policy**

Effective Date: November 12, 2024

**Overview**

At The Rosie Lagoon, we strive to provide fast and reliable shipping options to our customers. This Shipping Policy outlines our shipping procedures, estimated delivery times, and any applicable fees.

Shipping Carriers

 We use USPS, UPS, to ensure timely and reliable delivery.


Delivery Times

Business Days: Monday through Friday, excluding holidays.

Delivery Timeframe: Estimated delivery times are in business days, not calendar days.

Tracking Information

 You will receive tracking information via email once your order has shipped.

 You can track your order using the tracking number provided.

Delivery Address

 We ship to the address provided at the time of checkout.

 We are not responsible for incorrect or incomplete addresses.

Lost or Damaged Package

 If your package is lost or damaged, please contact us within 10 business days of delivery and

 We will work with the carrier to resolve the issue. 

  
Return Policy

At the Rosie Lagoon we have a 30-day return policy, which means you have 15- 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at (rl@therosielagoon.com) and we will assist with processing the returns once they meet the above and below criteria.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at (rl@therosielagoon.com)

Returns and exchange policy

We accept returns and exchanges on the following basis: you may contact us within 15-30 days to log a return, from delivery date of receiving your goods. Items must be returned in original packaging with no signs of use/damage. Exchange solution dependent upon items in stock. Returns shall be refunded within 7-10 days after the process has been completed.

We (the vendor) are not liable for customs duty or taxes that may be imposed upon receiving your product/products. The customer is fully liable for these costs.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at (rl@therosielagoon.com)



Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.