The lifespan of human hair extensions depends on factors such as quality, maintenance,
and how often they are worn. Generally, high-quality human hair extensions can last
anywhere from 6 months to a year or more with proper care.

Yes, human hair extensions can be styled with heat tools such as flat irons, curling irons,
and blow dryers, just like natural hair. It's important to use heat protectant products and
avoid excessive heat to prolong the lifespan of the extensions.

To care for human hair extensions, it's essential to wash them regularly using sulfate-free
shampoo and deep condition, detangle gently with a wide-tooth comb, and air dry or blow
dry on low heat. Avoid using products containing alcohol or silicone, as these can damage
the extensions.

Yes, human hair extensions can be dyed or colored to match your desired shade.
However, it's recommended to have a professional colorist perform the coloring process to
ensure optimal results and minimize damage to the extensions.

While human hair extensions can withstand some water exposure, it's best to avoid
swimming in chlorinated pools or saltwater oceans and excessive sweating during intense
workouts, as these can damage the extensions and affect their lifespan.

When installed and maintained properly, human hair extensions should not cause
damage to your natural hair. However, improper installation, excessive tension, or
neglecting proper care and maintenance can lead to damage over time.

Human hair extensions are versatile and can be used on various hair types, including
straight, wavy, curly, and coily textures. It's essential to choose extensions that match your
natural hair texture for the most seamless blend.

You can contact us for support at helloeleganceroyal@gmail.com.

Shipping Policy for Elegance Royal:

1. Processing Time: Orders are typically processed and shipped within 1-2 business days of receiving payment. Please note that processing times may vary during peak seasons or promotional periods.

2. Shipping Methods: We offer standard and expedited shipping options for domestic and international orders. Shipping rates and delivery times vary depending on the destination and selected shipping method.

3. Domestic Shipping (United States): For domestic orders within the United States, we offer standard shipping via DHL or Fedex with an estimated delivery time of 3-5 business days to the US or 5-10 for other countries. Expedited shipping options are also available for faster delivery.

4. International Shipping: We ship to select international destinations using [insert international shipping carrier]. International shipping rates and delivery times vary depending on the destination and selected shipping method. Please note that customers are responsible for any customs duties or import taxes imposed by their country's customs authorities.

5. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment online.

6. Shipping Address: Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to make changes to your shipping address after placing an order, please contact our customer service team as soon as possible.

7. Shipping Delays: While we make every effort to ensure timely delivery of your order, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, natural disasters, or carrier disruptions. We appreciate your patience and understanding in such situations.

8. Lost or Stolen Packages: Elegance Royal is not responsible for lost or stolen packages after they have been successfully delivered to the address provided by the customer. If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim.

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. We're here to help!

Elegance Royal Return Policy
30-Day Satisfaction Guarantee:

We stand behind the quality of our hair extensions. If you are not completely satisfied, you may return the product within 30 days of receiving your order for an exchange.

Unused and Unaltered Extensions:
To be eligible for an exchange, the hair extensions must be unopened, unused, unaltered, and in their original condition, with all tags and packaging intact.

Restocking Fee:
Please note that a restocking fee will be charged for all returns.

Return Process:
To initiate a return, contact our customer service team within 30 days of receiving your order to obtain a return authorization (RA) number. You can reach us via email at helloeleganceroyal@gmail.com. Once you receive your RA number, securely package the hair extensions and include the RA number on the outside of the package.

Return Shipping:
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure your return is received safely.

Exchange Processing:
Once we receive your returned hair extensions and verify that they meet our return policy criteria, we will process your exchange. Monetary refunds will not be issued.

Exclusions:
Exchanges are not available for hair extensions that have been altered, damaged, or used.

Damaged or Defective Extensions:
If you receive damaged or defective hair extensions, contact our customer service team immediately for assistance. We will work with you to resolve the issue promptly.

By purchasing from Elegance Royal, you agree to abide by the return policy outlined above.

If you have any questions or concerns, please contact us at helloeleganceroyal@gmail.com. We're here to help!